Epic: Enhance User Onboarding Experience for EcoTrack

Summary

Improve the onboarding experience for new users of EcoTrack to increase engagement and reduce drop-off rates. This includes revamping the registration process, creating a guided tour, and providing comprehensive onboarding documentation.

Business Case

To ensure EcoTrack effectively engages users who want to track their ecological impact, a seamless and informative onboarding process is crucial. A well-designed onboarding experience can significantly enhance user retention and satisfaction, driving long-term engagement with the product.

Requirements

User Stories:

1. Simplified Registration Process

   • As a new user

   • I want a simplified registration process

   • So that I can quickly create an account and start using EcoTrack without any confusion.

2. Guided Product Tour

   • As a new user

   • I want a guided tour of the key features of EcoTrack

   • So that I can understand how to use the application effectively.

3. Onboarding Documentation

   • As a new user

   • I want access to comprehensive onboarding documentation

   • So that I can refer to it when I need help getting started with EcoTrack.

Acceptance Criteria:

1. Simplified Registration Process

   • The registration form should only require essential information (e.g., name, email, password).

   • Users should receive a confirmation email with a link to verify their account.

   • The process should be mobile-friendly and optimized for various devices.

2. Guided Product Tour

   • A step-by-step interactive tour should be available upon first login.

   • The tour should highlight key features such as the dashboard, tracking tools, and report generation.

   • Users should have the option to skip the tour and access it later from the help menu.

3. Onboarding Documentation

   • Comprehensive user manuals and help articles should be available in the support section.

   • Documentation should include screenshots, FAQs, and troubleshooting guides.

   • Documentation should be searchable and easy to navigate.

Dependencies

• Development Team: Implement the registration process and guided tour.

• Technical Writing Team: Create and update onboarding documentation.

• UX/UI Team: Design a user-friendly registration interface and tour.

Timeline

• Sprint 1: Design and prototype the simplified registration process.

• Sprint 2: Develop and test the registration process; begin work on the guided tour.

• Sprint 3: Finalize and deploy the registration process; complete the guided tour.

• Sprint 4: Develop and publish onboarding documentation; gather user feedback for further improvements.

Metrics for Success

• Reduction in the time taken to complete the registration process.

• Increase in the percentage of users completing the guided tour.

• Positive feedback from new users regarding the onboarding experience.

• Decrease in support requests related to onboarding issues.

By enhancing the user onboarding experience, EcoTrack aims to improve user satisfaction and engagement. This epic will help ensure that new users can easily understand and utilize the platform's features, leading to better user retention and overall product success.